Terms & Conditions

1. General

These Terms and Conditions apply to all services provided by Matt’s Cleaning Services (“we”, “our”, “us”) to the customer (“you”, “your”). By booking or using our services, you agree to these terms.

2. Services

We provide exterior cleaning services including but not limited to:

  • Window cleaning
  • Gutter cleaning
  • Conservatory cleaning
  • Fascia and soffit cleaning
  • Exterior property cleaning
  • Other related services

Services may vary depending on weather conditions, access, and operational requirements.

3. Scheduling and Service Frequency

Customers on a regular cleaning round will be scheduled according to the agreed service frequency.

Dates and times are estimates and may change due to:

  • Weather conditions
  • Staff availability
  • Traffic or unforeseen circumstances
  • Health and safety concerns

We will make reasonable efforts to maintain regular scheduling.

4. Access to Property

Customers are responsible for ensuring safe and suitable access to the property.

This includes:

  • Unlocking gates where required
  • Securing pets
  • Removing obstructions where practical

If access cannot be gained, the visit may be treated as a skipped service under our Skip Policy.

5. Payment Terms

Payment is due within 7 days of completion of the service unless otherwise agreed.

Payment methods may include:

  • Bank transfer
  • Cash
  • Other agreed payment methods

Late or unpaid balances may result in suspension of services.

6. Weather Conditions

Certain services may be carried out in light rain where it does not affect cleaning quality. Severe weather conditions may require appointments to be rearranged.

7. Satisfaction and Complaints

If you are unhappy with a service provided, you must notify us within 48 hours of completion.

We will investigate and, where appropriate, return to address any genuine issues.

8. Liability

Matt’s Cleaning Services will take reasonable care when carrying out work.

We shall not be liable for:

  • Existing damage to windows, frames, seals, gutters or property
  • Damage resulting from pre-existing defects
  • Damage caused by poor maintenance or deterioration
  • Delays outside our reasonable control

Our total liability shall not exceed the value of the service provided.

9. Cancellation

One-off appointments should be cancelled with at least 24 hours notice where possible.

Repeated cancellations may affect future bookings.

10. Changes to Terms

Matt’s Cleaning Services reserves the right to update these terms and conditions at any time.

Skip Policy

Matt’s Cleaning Services Skip Policy

To keep our cleaning rounds efficient and fair for all customers, the following policy applies to regular scheduled customers:

A skipped clean includes:

  • Customer cancellation at short notice
  • No access to the property
  • Locked gates preventing access
  • Requests to repeatedly postpone scheduled visits

Customers are permitted up to 2 skipped cleans while remaining on our regular round.

After 2 skipped cleans, any additional skipped service may result in the customer being removed from the regular cleaning round.

Customers removed from the round may request to rejoin, however future availability cannot be guaranteed.

This policy helps us maintain efficient scheduling and avoid unnecessary travel time.